ORDER NOTICE & DELIVERY TIMES:
•We deliver Monday - Saturday
•Orders must be placed before 4:00pm 2 business days (48 hours) before your delivery date
•Orders can be delivered between 8:00am/9.00am and 4:00pm 6 days per week
•Your delivery can arrive within 60 minutes of your selected delivery time
•Click and Collect:
•Orders can be collected between 8:00am and 4:00pm 5 days per week (Monday – Friday)
•Orders on Saturday can be collected by arrangement
DELIVERY COSTS & MINIMUM SPEND:
•Minimum spend $150.00 (Monday - Thursday), $250.00 (Friday), $450.00 (Saturday & Sunday)
•Standard delivery fee CBD - $45
•CBD – Local - $45
•Further - POA (Based on Postcode)
ADDITIONAL INFORMATION:
•Deliveries required outside our standard delivery times of 8:00am - 4:00pm are subject to additional charges
•Our delivery areas are Auckland CBD & Central Suburbs
•Should you require a delivery with less than 48 hours notice please phone 09 376 1424 to discuss your request with our team
•Changes to your order require 48 hours’ notice and can be emailed through to boxes@greatcatering.co.nz or phoned through to 09 376 1424
•Credit card surcharges apply (3.5%) for VISA and Mastercard
•AMEX – not accepted
•Payment is required in full upon ordering
•All prices subject to GST
•Prices are subject to change
•Menu items with seasonal produce may be substituted due to availability and you will be notified
•Small boxes are A4 in size, Large boxes are A3 in size
•Boxes are fixed sizes and fixed quantity of items.
•Bespoke boxes can be designed and quoted upon request
ORDER CANCELLATIONS:
Cancellation charges will apply once your order has been confirmed and paid in full. If your order is cancelled within 48 hours of your delivery, your order is non-refundable
If your order is cancelled with more than 48 hours’ notice you will receive a 50% refund of your total order
To cancel your order please email boxes@greatcatering.co.nz or phoned through to 09 376 1424
COVID-19 (ALERT LEVEL) CANCELLATIONS:
The Great Catering Company – COVID-19 – Special Clause - Terms and Conditions
In regards to our T+Cs, whilst we cannot relax the general clauses we can assure you of our response and concessions in relation to COVID-19 and government enforced measures to restrict travel, events, gatherings etc.
This is in direct relation to Government enforced COVID - 19 Alert Levels.
Clients without accounts will receive a refund of paid account based on cancellation or a credit for a future event based on postponement, less direct costs incurred.
Clients with accounts will only receive a cancellation charge in relation to direct costs incurred.
Direct costs include event administration, food prep labour, food costs, staff costs and third party supplier cancellations charges. Direct costs vary in value based on the proximity to and complexity of the event/delivery.
Please note our normal terms (T&Cs attached) apply if an event can be undertaken subject to COVID 19 Alert level.
DELAYS ON YOUR DELIVERY:
We are dedicated to delivering great food on time. In the event that we are delayed due to unforeseen circumstances we will notify you straight away by phone.